Shipping policy

At SipLux®, we carefully pack every order so your glassware arrives safely and ready to enjoy.

Processing Time

Orders are typically processed within 2 to 3 business days after payment is received. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods, such as holidays, product launches, or special promotions, processing times may be slightly longer.

Shipping Rates

We offer free standard shipping on U.S. orders of $60 or more.

For orders under $60, shipping rates will be calculated at checkout based on your order size, weight, and delivery location.

Shipping Locations

SipLux® currently ships to the following countries: 

North America

  • United States, Canada

Europe

  • Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Asia-Pacific

  • Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea

Middle East

  • Israel, United Arab Emirates

Delivery Times

Estimated delivery times depend on the shipping method selected at checkout and the destination address. Once your order ships, you will receive tracking information by email.

Please note that shipping carriers may experience delays due to weather, holidays, or other circumstances outside of our control.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate at checkout. SipLux® is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once fulfillment has begun.

Lost, Delayed, or Damaged Packages

Once your order has been handed to the shipping carrier, delivery timing is managed by the carrier. If your package appears delayed or lost, please use the tracking information provided to contact the carrier directly.

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will review the issue and work with you on a replacement or resolution.

Order Tracking

Once your order ships, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update after the carrier receives the package.

Questions

For questions about your order or shipping, please contact us at:

contact@siplux.com